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In the case that you are not satisfied with your purchase (e.g. damaged during shipment, wrong item/type/flavour/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.
Product return request must be made within 7 working days from date received.
Damaged items must be returned together with their original box and receipt.
Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.
What will I get back after returning the item(s)?
You will receive your refund to your bank account ( within 1-14 working days)
What about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process.
Please allow 14 working days for this process to be completed.
For more information, kindly email to online@petswonderland.com.my
How can I return my purchase?
Kindly email your inquiry to online@petswonderland.com.my with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)?
Please allow a minimum of 14 working days from the date we receive your return package.
Refund will based on customer actual paid - Final payment to refund, voucher cannot change into cash term
I need more information about this. Who do I contact?
You can contact our customer service at 03-55692888 or email your inquiry to online@petswonderland.com.my
Our customer service will contact you during working days and hours.
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