Once you receive your tracking number, you can check your parcel delivery status here https://www.citylinkexpress.com/track-your-shipment/
Delivery Information
STANDARD SHIPPING
Shipping is currently available within Peninsular Malaysia only. Our operations run from Monday to Friday.
Order Cut-Off Time Orders must be placed before 3:00 PM on weekdays (Monday–Friday) to be processed the same day. Any order placed after 3:00 PM will be processed on the next business day.
Processing & Delivery Time
- Processing time: 2–4 working days
- Delivery time: 3–5 working days (excluding Public Holidays)
Public Holiday Notice During public holidays, please expect extended processing and delivery times:
- Processing: 3–5 working days
- Delivery: 2–4 working days (may vary depending on your area's courier branch)
While we strive to ensure your order arrives on time, please note that delivery delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.
SHIPPING CHARGES
All shipping charges will be calculated automatically when you check out based on the total weight.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check your parcel status directly on the courier's website or app.
Important: Please ensure that you have provided a valid email address when placing your order so that we can send your tracking number to you promptly. If no email address was provided, we will do our best to reach you through your contact details to share the tracking information.
If you have not received your tracking number within the estimated processing time, please feel free to contact us and we will assist you accordingly.